Tuesday, 1 March 2016

Flying low

My letter of complaint to Qantas about response times on their 'priority' line has not elicited the compensatory gifts predicted by Andrew.

I did, however, receive a telephone call from someone in Customer Service apologising for the delays, agreeing that these delays were unacceptable and 'assuring' me that my complaint and others on the same matter have been brought to the notice of senior management.

The assurance may be code for 'placed on file and closed' for all I know.


  1. Oh well, worth a try and your file is probably now marked, 'Whingeing customer. Look after well'.

    1. As long as that second sentence is there, I don't mind, Andrew.