Tuesday, 16 March 2010
Caution: this surgery may be injurious to your well-being
The signs were mostly presented as warnings rather than as requests or information notices so that for mine the general impression created was of a negative environment. I counted at least eight separate signs warning patients about:
- mobile phones
- payment on attendance
- appointment delays
- insufficient cancellation notification
- pathology bills
Under the heading Waiting Room Etiquette - echoes of teacher correcting wayward student - were separate signs that patients should ask staff for the location of toilets and maintain control of their children.
Yet another sign headed Zero Tolerance Policy warned that badly behaving patients would not be tolerated.
I think that they could do with some expert advice on making their signage (and in consequence their waiting room) more welcoming.
The one warning I didn't get was that my check up would uncover a mole 'of concern' which may be a Basal Cell Carcinoma (not such a problem) or a melanoma (potentially more serious). The offending mole was removed and sent to pathology for testing.
I return in two weeks for the results and for removal of the sutures.