AdRad commented on my blog recently about my unprecedented letters of complaint to several bureaucracies (Qantas and Bupa). He is a perceptive young man, that AdRad.
To confirm those perceptions I am about to fire off a complaint to a third organisation, this time my bank.
The background to my complaint is what happened here.
On 26 February I was told by what was almost certainly an overseas call centre* that I would receive a replacement for my compromised ATM card within five business days. When ten days passed without a new card arriving I called the centre back and was given conflicting information from the earlier advice but was assured my card would arrive within several days.
Yesterday, with still no replacement card received, I called the centre for a third time. The operator put me on hold then told me she would conduct investigations and call me back. She didn't.
Today, I went to my branch to make enquiries in person. It turns out that my replacement card hasn't arrived for the most obvious of reasons. I don't know what the call centre thought it was doing but no replacement card had been ordered.
That has now been rectified and I should be receive a new within 'five to seven days'.
(* All three calls were answered by operators with sub-continent accented English and the calls sounded as though they were travelling through a pipe.)