Here I go again....

....banging on about Telstra.

Why am I whipping my least favourite corporate organisation, so called service provider, yet again only days since this?

I could blame Andrew because it was his comment that made me think I should update my modem but that would be unfair. The fact is his suggestion was timely and relevant but as always in my experience obtaining a service from that communication beast is excruciating.

In brief, I phoned Telstra to enquire about obtaining a new modem and was told I had to contact a Telstra store directly. I visited a Telstra store and was told I had to order a modem by phone. The man in the store with the 'triage tablet' in hand gave me the number to ring. Returning home I rang that number three times only to hear 'your call cannot be connected'. I rang the general enquiry line and finally spoke to someone who took my order and promised a new modem would be delivered within five days.

A modem was delivered after two days - yay, a tick for Telstra - and I connected it relatively quickly. Then I tried to activate the modem but the relevant screen simply would not accept my request. Back to the telephone enquiry line and after some to-ing and fro-ing I was informed that a code called the mac number had to be registered and this would take about 24 hours to achieve. Don't ask me why, I just don't understand.

And now, after 36 hours with no internet access, I am connected again.

Now to see how this modem performs.