Tuesday, 10 December 2013

An update on online shopping

So far there has been no response from Australia Post to my complaint about the misdirected delivery of my online jeans purchase.

Now there is a surprise.

Some days after submitting my complaint it occurred to me belatedly that I should also complain to the retailer, if only so that they have feedback on the 'customer experience'. To their credit they  despatched another pair of jeans last Thursday, without cost to me, and have given me a number to call them to confirm successful delivery.

My faith in online shopping will be restored when the jeans arrive.

1 comment:

  1. More than the company would be obliged to do, I should think. You could give them a plug when the replacement arrives.